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FREE SHIPPING ON ORDERS OVER €100

Frequently Asked Questions

Orders and purchases

How can I cancel or modify an order?

Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes can happen. If you need to modify your order information, such as the delivery address or phone number, please contact our customer service as soon as possible. Here’s what you can do: Contact our customer service by email or live chat. Have your order number ready when you contact customer service. We cannot guarantee changes to orders after 24 hours of placing them, as orders may be processed immediately upon receipt.

Returns and exchanges

Shipping and tracking

Fazaya
Fazaya
Fazaya