Frequently Asked Questions
Orders and purchases
How can I cancel or modify an order?
How can I cancel or modify an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes can happen. If you need to modify your order information, such as the delivery address or phone number, please contact our customer service as soon as possible. Here’s what you can do: Contact our customer service by email or live chat. Have your order number ready when you contact customer service. We cannot guarantee changes to orders after 24 hours of placing them, as orders may be processed immediately upon receipt.
How can I track my order?
How can I track my order?
You can track your order by visiting the order tracking page. Available at the bottom of the website. You just need to enter your email and your order number.
What should I do if there is a problem with my order?
What should I do if there is a problem with my order?
If you encounter a problem with your order, please contact our customer service as soon as possible. You can reach us by email, by phone, or through the contact form available on our website. Please provide your order number and briefly describe the issue so that we can assist you quickly.
I haven't received my entire order?
I haven't received my entire order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items were supposed to arrive together or if you have any concerns, contact our customer service with your order number. We will review the situation and resolve the issue as quickly as possible.
Returns and exchanges
What is your return policy?
What is your return policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with intact packaging. Please refer to our Return Policy page for more details on eligible products.
How can I initiate a return?
How can I initiate a return?
To start a return process, contact our support team with your order number and the reason for the return. We will provide you with detailed instructions, including the address to send your item to.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, most products can be exchanged within 30 days of receipt. Just let us know the item you want to exchange, and we will guide you through the entire process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we have received your returned item, processing usually takes 5 to 7 business days. Refunds will be made using your original payment method, or the exchanged item will be shipped promptly.
Shipping and tracking
How long does delivery take?
How long does delivery take?
Shipping usually takes 3 to 5 business days after your order is processed. In total, you can expect to receive your order within 7 to 10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer express delivery?
Do you offer express delivery?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are shorter, usually between 1 and 3 business days after processing. Additional fees may apply.
Can I change my delivery address after placing an order?
Can I change my delivery address after placing an order?
If your order has not yet been processed, you can contact our support team to update your delivery address. Once the order has been shipped, we can no longer make changes.

