Shipping Policy

At Fazaya, we take particular care in preparing and shipping every order to ensure an experience that reflects the standards of our universe.

1. Order processing times

Orders are generally prepared within 24 to 72 business hours.

During periods of high demand, product launches, or public holidays, this timeframe may be slightly extended.

2. Delivery times

Estimated delivery times vary depending on the destination:

• 🇫🇷 France: 2 to 4 business days
• 🇪🇺 Europe: 3 to 7 business days
• 🌍 International: 5 to 10 business days

These delivery times are provided as estimates and begin once the order has been shipped.

3. Carriers

We work with carefully selected carriers to provide reliable tracking and secure delivery of your order.

The carrier used may vary depending on the destination, parcel weight, and selected delivery service.

4. Order tracking

Once your order has been shipped, a tracking number will be sent to the email address used when placing the order.

This number allows you to monitor the progress of your shipment.

For any questions regarding your delivery, please contact our customer service team at:

📩 contact@fazaya.fr

5. Shipping costs

Shipping costs are calculated according to:

• The delivery destination
• The weight and volume of the order
• The selected delivery method

The applicable amount will be displayed before payment is confirmed.

6. Delivery delays

Fazaya makes every reasonable effort to meet the estimated delivery times. However, Fazaya cannot be held responsible for delays caused by:

• The carrier
• Customs procedures for international shipments
• An incorrect or incomplete delivery address
• Periods of unusually high demand
• Exceptional circumstances or events beyond our reasonable control

In the event of a significant delay, please contact our customer service team so that we can assist you.

7. Unclaimed parcels or incorrect addresses

The customer is responsible for ensuring that all delivery information provided when placing the order is accurate and complete.

Where a parcel is returned to Fazaya due to:

• An incorrect or incomplete address
• The recipient being unavailable
• The parcel not being collected within the carrier’s stated timeframe
• An unjustified refusal of the delivery

Any return and reshipping costs may be charged to the customer, except where the issue results from an error on our part.